Police Complaints soar up the country.
– Complaints against City of London police have risen by 45%, from 91 in 2008/09 to 132 in 2009/10.
The Metropolitan Police have recived a record number of complaints for police officers being rude or late according to new figures published by the Independent Police Complaints Commission (IPCC).
A single complaint case can comprise a number of allegations. The total number of allegations contained within the complaints for the MPS was 12,422, an increase of 14% on the previous year and for City of London Police was 145, an increase of 47% on the previous year.
The main allegations were about ‘neglect or failure in duty’ and incivility.
IPCC Commissioner for London, Deborah Glass said: “The period covered by these statistics saw real challenges for London forces, most notably the policing of the G20 protests in April 2009. We can partly attribute the rise in complaint numbers to such events, where the police are in the spotlight and their actions, rightly, are scrutinised.
“However, there has been an increase nationally in numbers of complaints so I believe we can also draw conclusions from that in relation to improved access to, and confidence in, the complaints system. Prior to the introduction of the IPCC in 2004, the number of people complaining was falling and later research showed only 10% of people who felt like complaining actually did. I believe that part of the reason for the increase in numbers of people complaining is that those who previously were not inclined to complain now know that doing so is worthwhile.
“It is significant that most complaints are, still, about the police being rude or late. In a period where police budgets are under pressure it will be all the more important for the police to listen to what the public are telling them, manage their expectations about what they can and can’t deliver, and remember they are a service.”
Nationally the figures show that last year 33,854 people complained about the police in England and Wales – an 8% increase on the previous year.
This year the IPCC has introduced a new set of ‘key indicators’, to help identify how well complaints are being handled. The figures include information about the length of time it takes for complaints to be recorded and how long different types of investigations take. This is initially a nationwide overview but later this year the information will also be published on the IPCC website about individual forces quarterly.